Returns and Refunds

RETURNS POLICY

If you’re not satisfied then neither are we. We offer unconditional returns on all unopened purchases made through our online store.

Note: Unless you’re returning a product because of an error on our part, all returns need to be paid for by the customer. 

Please inspect the goods carefully before opening the package. If the goods arrive in a damaged state contact us immediately and we will rectify any issues. 

Any opened product will not be refunded unless there is an issue with product quality. If this is the case then a replacement product will be shipped free of charge.

INCORRECT ORDERS

Occasionally incorrect orders are shipped. If this happens please notify us within 7 days of receipt. We will resend the correct order immediately and cover all associated costs.

We reserve the right to request incorrect or defective orders to be returned to Kiwi Nutrition at our expense and may ask for photo evidence via email for proof that the item is either damaged or defective as a condition of refund.

For any other questions or queries contact us directly at info@kiwinutrition.co.nz.

HOW TO RETURN GOODS

To organise a replacement or return your product please contact us directly at info@kiwinutrition.co.nz - we are available 7 days per week. You should expect to receive a same-day response.

We will advise you what to do with the item. Once returned goods are received and inspected by Kiwi Nutrition, a refund will be issued or a replacement product will be dispatched.

Please note we can only issue a refund to credit cards and accounts that were used to make the purchase.

If you have any questions about our Returns policy please contact us at info@kiwinutrition.co.nz.

★ Reviews

Let our customers speak for us

176 reviews
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100% Whey Protein Powder

Fabulous product and wonderful service.
Arrived in a couple of days.
Will be telling everybody..

Very happy

Awesome quality, not too sweet which I like. Perfect in coffee.

Great product, great taste

Great protein

Love the clean and natural taste!

Whey protein isolate

Quick delivery! It took a little while to get used to the lack of sugar, so obviously I had been having way too much in the previous protein powders I had bought from other companies. I love the plain taste so I can add my own flavours. Mixes well and smooth to drink. Definitely recommend!