Returns and Refunds

RETURNS POLICY

If you’re not satisfied then neither are we. We offer unconditional returns on all unopened purchases made through our online store.

Note: Unless you’re returning a product because of an error on our part, all returns need to be paid for by the customer. 

Please inspect the goods carefully before opening the package. If the goods arrive in a damaged state contact us immediately and we will rectify any issues. 

Any opened product will not be refunded unless there is an issue with product quality. If this is the case then a replacement product will be shipped free of charge.

INCORRECT ORDERS

Occasionally incorrect orders are shipped. If this happens please notify us within 7 days of receipt. We will resend the correct order immediately and cover all associated costs.

We reserve the right to request incorrect or defective orders to be returned to Kiwi Nutrition at our expense and may ask for photo evidence via email for proof that the item is either damaged or defective as a condition of refund.

For any other questions or queries contact us directly at info@kiwinutrition.co.nz.

HOW TO RETURN GOODS

To organise a replacement or return your product please contact us directly at info@kiwinutrition.co.nz - we are available 7 days per week. You should expect to receive a same-day response.

We will advise you what to do with the item. Once returned goods are received and inspected by Kiwi Nutrition, a refund will be issued or a replacement product will be dispatched.

Please note we can only issue a refund to credit cards and accounts that were used to make the purchase.

If you have any questions about our Returns policy please contact us at info@kiwinutrition.co.nz.